Cancellation & Refunds
Last updated 19 October 2026
Before payment
You can cancel an unpaid booking yourself from Account → Orders. Unpaid bookings are also cancelled automatically after 24 hours.
After payment
Contact us via WhatsApp with your booking number. Refunds depend on how far ahead you cancel, counted from the pick-up time:
| When you cancel | Refund |
|---|---|
| 7 days or more before pick-up | 100% |
| 3–6 days before | 75% |
| 1–2 days before | 50% |
| Less than 24 hours, or no-show | No refund |
Changing dates
You can move your booking to other dates once, free of charge, if a vehicle of the same type is available. Any price difference (for example peak season) is charged or refunded.
If we cancel
If we can't provide the vehicle or a replacement of the same type or better, you receive a 100% refund.
How refunds are paid
Refunds go back to the original payment method or to your bank account within 7 business days after approval.